خجیر، ی.، و خانیکی، ه. (1398). گفت‌وگو در شبکه‌های اجتماعی مجازی (تحلیل سیستماتیک پژوهش‌های مرتبط). فصلنامه مطالعات فرهنگی و ارتباطات، 15(54)، 51-76.
رضوی، س. م.، اکبری، م.، جعفرزاده، م.، و زالی، م. ر. (1392). بازکاوی روش تحقیق آمیخته. چاپ 2. تهران: انتشارات دانشگاه تهران.
عقیلی، س. و.، و قاسم‌زاده‌عراقی، م. (1394). رسانه‌های اجتماعی؛ چیستی، کارکردها و چالش‌ها. مطالعات توسعه اجتماعی ایران، 8(1)، 21-36.
مبشرراد، ف.، و غنبرطهرانی، ن. (1397). عوامل تأثیرگذار بر کارکرد رسانه‌های اجتماعی در تأمین مالی جمعی مؤسسات خیریه. مطالعات مدیریت کسب‌و‌کار هوشمند، 6(24)، 87-107.
References
Aqili, S. V., & Ghasemzadeh Araqi, M. (2016). [Social media; the nature, functions and challenges (Persian)]. Journal of Iranian Social Development Studies, 8(1), 21-36. https://jisds.srbiau.ac.ir/article_9230.html
Anheier, H. K. (2005). Nonprofit organizations: Theory, management, policy. New York: Routledge. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.452.6420&rep=rep1&type=pdf
Arnett, D. B., German, S. D., & Hunt, S. D. (2003). The identity salience model of relationship marketing success: The case of nonprofit marketing. Journal of Marketing, 67(2), 89-105. https://www.jstor.org/stable/30040525?origin=JSTOR-pdf&seq=1
Blau, P. M. (1968). Interaction: Social exchange. In D. L. Sills (Ed.), International encyclopedia of the social sciences (pp. 452-458). Vol. 7. New York: Macmillan Company. https://books.google.com/books?id=8RQnAAAAMAAJ&focus=searchwithinvolume&q=Blau
Campbell, D. A., Lambright, K. T., & Wells, C. J. (2014). Looking for friends, fans, and followers? Social media use in public and nonprofit human services. Public Administration Review, 74(5), 655-63. [DOI:10.1111/puar.12261]
Cook, K. S., & Rice, E. (2006). Social exchange theory. In J. DeLamater (Ed.), Handbook of social psychology (pp. 53-76). New York: Springer Science & Business Media. https://books.google.com/books?id=xnVAuljbRcQC&dq
Denzin, N. K. & Lincoln, Y. S. (1994). Introduction: Entering the field of qualitative research. In N. K. Denzin, & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 1-18). Thousand Oaks: SAGE Publications. https://books.google.com/books?id=ORC2AAAAIAAJ&dq
Eadie, D. C. (1997). Changing by design: A practical approach to leading innovation in nonprofit organizations. San Francisco: Jossey-Bass. https://books.google.com/books?id=riRHAAAAMAAJ&dq
Emerson, R. M. (1976). Social exchange theory. Annual Review of Sociology, 2, 335-62. [DOI:10.1146/annurev.so.02.080176.002003]
Flick, U. (2009). An introduction to qualitative research. 4th Ed. Thousand Oaks: SAGE Publications. https://books.google.com/books?id=bn73UEA3thIC&dq
Flick, U. (2018). Doing triangulation and mixed methods. 2nd Ed. Thousand Oaks: SAGE Publications. [DOI:10.4135/9781529716634]
Guo, Ch., & Saxton, G. D. (2014). Tweeting social change: How social media are changing nonprofit advocacy. Nonprofit and Voluntary Sector Quarterly, 43(1), 57-79. [DOI:10.1177/0899764012471585]
Heath, R. L. (1994). Management of corporate communication: From interpersonal contacts to external affairs. Hillsdale, NJ: Lawrence Erlbaum Associates. https://books.google.com/books?id=GZYoAQAAMAAJ&dq
Human, D., & Terblanche, N. S. (2012). Who receives what? The influence of the donation magnitude and donation recipient in cause-related marketing. Journal of Nonprofit & Public Sector Marketing, 24(2), 141-60. [DOI:10.1080/10495142.2012.680317]
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. [DOI:10.1016/j.bushor.2009.09.003]
Kent, M. L., & Taylor, M. (1998). Building dialogic relationships through the world wide web. Public Relations Review, 24(3), 321-34. [DOI:10.1016/S0363-8111(99)80143-X]
Khojir, Y., & Khaniki, H. (2019). [Possibility and refusal of dialogue cyberspace (with an emphasis on virtual social networks) (Persian)]. Quarterly of Cultural Studies & Communication, 15(54), 51-76. [DOI:10.22034/JCSC.2019.35581]
Kramer, M. W. (2005). Communication and social exchange processes in community theater groups. Journal of Applied Communication Research, 33(2), 159-82. [DOI:10.1080/00909880500045049]
Lovejoy, K., & Saxton, G. D. (2012). Information, community, and action: How nonprofit organizations use social media. Journal of Computer‐Mediated Communication, 17(3), 337-53. [DOI:10.1111/j.1083-6101.2012.01576.x]
Landers, R. N., & Schmidt, G. B. (2016). Social media in employee selection and recruitment: An overview. In R. N. Landers & G. B. Schmidt (Eds.), Social media in employee selection and recruitment (pp. 3-11). Cham: Springer. [DOI:10.1007/978-3-319-29989-1_1]
Lewis, L. K., Hamel, S. A., & Richardson, B. K. (2001). Communicating change to nonprofit stakeholders: Models and predictors of implementers’ approaches. Management Communication Quarterly, 15(1), 5-41. [DOI:10.1177/0893318901151001]
McEvoy, Ph, & Richards, D. (2006). A critical realist rationale for using a combination of quantitave and qualitative methods. Journal of Research in Nursing, 11(1), 66-78. [DOI:10.1177/1744987106060192]
Mobasher Rad, F., & Ghanbar Tehrani, N. (2018). [Factors influencing the function of social media in financial crowd funding in charity institutions factors (Persian)]. IT Management Studies, 6(24), 87-107. [DOI:10.22054/IMS.2018.8893]
Monge, P. R., & Contractor, N. (2003). Theories of communication networks. Oxford: Oxford University Press. [DOI:10.1093/oso/9780195160369.001.0001]
Miller, B. (2009). Community fundraising 2.0-the future of fundraising in a networked society? International Journal of Nonprofit and Voluntary Sector Marketing, 14(4), 365-70. [DOI:10.1002/nvsm.373]
Ohana, M., Meyer, M., & Swaton, S. (2013). Decision-making in social enterprises: Exploring the link between employee participation and organizational commitment. Nonprofit and Voluntary Sector Quarterly, 42(6), 1092-110. [DOI:10.1177/0899764012451368]
Razavi, S. M., Akbari, M., Jafarzadeh, M., & Zali, M. R. (2013). [Review of mixed research methods (Persian)]. Tehran: University of Tehran Press. http://opac.nlai.ir/opac-prod/bibliographic/3280302
Roloff, M. E. (1981). Interpersonal communication: The social exchange approach. Beverly Hills, CA: SAGE Publications. https://books.google.com/books?id=H0S3AAAAIAAJ&dq
Saxton, G. D., & Wang, L. (2014). The social network effect: The determinants of giving through social media. Nonprofit and Voluntary Sector Quarterly. Nonprofit and Voluntary Sector Quarterly, 43(5), 850-68. [DOI:10.1177/0899764013485159]
Shi, W. (2017). Social media and stakeholders’ relationship in nonproft organizations [PhD. dissertation]. Orlando, FL: University of Central Florida. https://stars.library.ucf.edu/etd/5417/
Schneider, J. A. (2009). Organizational social capital and nonprofits. Nonprofit and Voluntary Sector Quarterly, 38(4), 643-62. [DOI:10.1177/0899764009333956]
Tufts, Sh. H., Jacobson, W. S., & Stevens, M. S. (2015). Status update: Social media and local government human resource practices. Review of Public Personnel Administration, 35(2), 193-207. [DOI:10.1177/0734371X14558066]
Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35(2), 102-6. [DOI:10.1016/j.pubrev.2009.01.006]
Waters, R. D., & Feneley, K. L. B. (2013). Virtual stewardship in the age of new media: Have nonprofit organizations’ moved beyond Web 1.0 strategies? International Journal of Nonprofit and Voluntary Sector Marketing, 18(3), 216-30. [DOI:10.1002/nvsm.1469]
)